Hospitality

Tiger Americas / Products

InnLine

 

 

EMPOWER YOUR HANDSETS

 

InnLine is a fully featured hospitality messaging application focused on the needs of guests and hotel staff. In addition, delivers a range of system wide features including multilevel auto attendant

Innline is the premier solution for guest and administration voice messaging and wake-up management. The application has been designed specifically for the hospitality industry with complete integration to the hotel’s Property Management System.

Innline has become the preferred standard for many international hotel groups and provides the necessary platform for hoteliers and hotel operators to assist the discerning guest in their daily messaging and wake up requirements

InnLine provides hotels with guest and administration mailboxes, multiple languages, wake-up call management including group facilities, room or maid status, auto-attendant and mini-bar billing.

Efficient communication services within the hotel are vital and the InnLine application is an important layer of technology that will enhance the guests experience whilst improving staff productivity and performance.

 

  • SIP Based Integration
  • Analogue & Digital Based Integration
  • PMS Integrated
  • Minibar
  • Mailbox Open/Close
  • Wake Up Set / Clear
  • Multi-Lingual
  • DDI Allocation
  • Guest Group Messaging
  • Multi-level Auto Attendant

 

Overview

 

 

EFFECTIVE COMMUNICATION SYSTEMS within the hotel is vital and the InnLine application is an important layer of technology that can often enhance the guest experience.

GUEST VOICE MESSAGING eliminates the need for message taking and delivery, freeing up valuable staff time.

AUTOMATED ATTENDANT transfers outside calls directly to departments or individuals while your operator remains available.

STAFF VOICE MESSAGING creates more efficient staff communications. Staff communications, work schedules and maintenance orders can all be communicated through InnLine.

WAKE-UP CALL can be set by the guest, reception or from the Property Management System and managed automatically by InnLine. Complete automatic reporting is included.

The available technologies include ANALOGUE, DIGITAL and SIP INTEGRATION to the PBX and can also co-exist and compliment the TigerTMS iCharge Call accounting & PMS Integration suite.

AUTOMATED GUEST SERVICES provides information to your guests with the touch of a button. Guests can access travel information, weather forecasts, road conditions, current time, room service or local food delivery, directions to the airport, and much more.

PROPERTY MANAGEMENT SYSTEM INTEGRATION allows InnLine to automatically activate and deactivate a guest mailbox in the system. A guest’s messages and mailbox settings can be moved automatically when a room move message is received by InnLine from the hotel PMS.

MULTIPLE LANGUAGES, WAKE-UP & AUTO-ATTENDANT are available as standard with the InnLine solution. Features such as Room / Maid Status & Voice prompted mini-bar billing are all included.

HOTELMGR integration enables complete voice collaboration with the guest service rapid response solution. Workflow tickets can be created directly from the bedroom through the InnLine platform.

 

Automated Guest Services

  • Fully-configurable Guest Services menu
  • Unique menus based on Guest Service Class
  • Guest-configurable greetings
  • Guest-configurable passcode
  • Guests can set multiple wake-up calls
  • Guest configurable inclusion in directory
  • Access to accurate time
  • Informational recordings
  • Guest surveys
  • Guest comment boxes
  • Direct connect to hotel services
  • Direct connect to external services

 

System Control

  • Multiple calls per mailbox
  • Multiple-layer password security
  • Multiple tenants (up to 8)
  • Accurate (Atomic Clock) time maintenance
  • Remote maintenance software
  • Configuration utilities
  • Diagnostic utilities
  • System event and error logging
  • Automatic system failure notification
  • System reports scheduler
  • Guest mailbox resetting: manual, PMS & PBX message
  • Configurable maximum message life for both guest and staff mailboxes
  • Other mailbox types: play prompt, record prompt, record message, time branch, extension, reference, menu, group, AGS function, select language
  • Automatic or manual backup/restore
  • Multiple languages
  • (requires HASP activation)
  • Wake-up off-loading
  • 9-1-1 notification (certain PBX types)
  • 9-9-9 notification (certain PBX types)

 

Front Desk Administration 

  • Quick access to administrative functions via front desk phones
  • Setting of guest wake-up calls
  • Express messaging to guests or staff
  • Assist guest access to voice mail
  • Assist previous guest access to holding box
  • Guest voice mail room change
  • Individual guest administration: check-in room, refresh message lamp
  • Undelete guest messages
  • Access to report package
  • Change language for guest (requires HASP activation for additional languages)
  • Easy daily maintenance (for non-PMS integrated systems)

 

Guest Voice Messaging

  • Easy-to-use guest voice mail
  • Access to Automated Guest Services (AGS)
  • Automatic station log-in
  • Guest voice mail tutorial
  • Message count announcement
  • Automatic new message playback
  • Automatic message playback
  • Message play options: increase/decrease playback speed, fast forward, rewind, pause, skip, go back
  • Message disposition: save, delete, hear again, rewind
  • Automatic message recording
  • Individual day/night guest operators
  • Operator transfer blocking
  • Voice mail holding box at checkout
  • Off-premises voice mail access
  • PMS text message notification
  • PMS voice message count updates
  • Message receipt date/time stamp
  • Automatic check-in message
  • Automatic comfort message
  • Access to deleted messages
  • Wake-up call snooze
  • Multiple guest service classes
  • Pre-set passcode (certain PMS systems only)
  • Configurable language choice (requires HASP activation for additional languages)

 

Staff Voice Messaging

  • Full-featured business voice mail
  • Automatic station log-in
  • User tutorial for new staff
  • Message count announcement
  • Configurable message notification: pager, telephone
  • Message disposition: save, delete, hear again, message information, forward (with comment), reply to
  • Message type control: normal, urgent, private, certified, future or time-limit delivery
  • Message playback options: fast forward, rewind, skip, go back, pause, increase / decrease playback speed
  • Deleted message recovery
  • Automatic message recording
  • Automatic message forwarding
  • Individual day / night staff operators
  • Individual personal operators (receptionist)
  • Configurable greeting keys
  • Configurable greetings/passcodes
  • No passcode required
  • Passcode reset for forgotten passcodes
  • Full mailbox reset for new staff user
  • Operator transfer blocking
  • Off-premises voice mail access
  • Configurable distribution groups
  • Message receipt date / time stamp
  • Two prompting levels: standard, quick
  • Configurable language choice (requires HASP activation for additional languages)
  • Help menus

 

Automated Attendant

  • Nine automated attendants
  • Layered multi-department menus
  • Business hours schedule with holidays
  • Guest/staff extension dialing
  • Guest/staff dialing directory
  • Guest transfer security: timed, name spelling
  • Configurable security failure destinations
  • Operator call overflow
  • Multi-lingual (requires HASP activation for additional languages)

 

Property Management System Integration*

  • Automated guest mailbox resetting
  • Automatic guest directory registry
  • Guest check-in/check-out
  • Automatic message at check-in
  • Sending of comfort message
  • Sending of check-out message
  • Guest room change
  • Guest dialing directory support
  • Voice message count resynchronisation
  • PMS text message notification
  • PMS text message indicator control
  • PMS database synchronisation

 *some features are PMS-dependent

     

    PBX system support

    • Hitachi HCX, Avaya, Mitel , Nortel Meridian 1, NEC, Alcatel OXE, CUCM, etc.